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Workflow Introduction

BPM and Workflow eBook Series

Cover: Introduction to BPM and Workflow
Introduction to BPM and Workflow
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What is Workflow?

The automation of a business process, in whole or part, during which documents, information or tasks are passed from one participant* to another for action, according to a set of procedural rules.
*participant = resource (human or machine)

The Key Benefits of Workflow

  •  Improved efficiency - automation of many business processes results in the elimination of many unnecessary steps
  •  Better process control - improved management of business processes achieved through standardizing working methods and the availability of audit trails
  •  Improved customer service – consistency in the processes leads to greater predictability in levels of response to customers
  •  Flexibility – software control over processes enables their redesign in line with changing business needs
  •  Business process improvement - focus on business processes leads to their streamlining and simplification

Why Should a Business Use Workflow?

The Evolution of Workflow Workflow Management consists of the automation of business procedures or "workflows" during which documents, information or tasks are passed from one participant to another in a way that is governed by rules or procedures.

Workflow software products, like other software technologies, have evolved from diverse origins. While some offerings have been developed as pure workflow software, many have evolved from image management systems, document management systems, relational or object database systems, and electronic mail systems as you'll see in the white papers and case studies offered here (free download).

Vendors who have developed pure workflow offerings have invented terms and interfaces, while vendors who have evolved products from other technologies have often adapted terminology and interfaces. Each approach offers a variety of strengths from which a user can choose. Adding a standards-based approach allows a user to combine these strengths in one infrastructure.

The Workflow Management Coalition has developed a framework for the establishment of workflow standards. This framework includes five categories of interoperability and communication standards that will allow multiple workflow products to coexist and interoperate within a user's environment.

Free Poster "Modern Definition of BPM"

Read Foreword by Keith Swenson - as featured in Passports to Success in BPM, available on Amazon.com

"In 2014 a number of experts came together, and worked out a comprehensive definition for BPM. This new standard definition is designed to be short enough to use regularly, without gratuitous words...." 

Keith Swenson also offers substantial clarification on what BPM is – and is not.
Download free poster in PDF describing the BPM Definition.
Print size: 36 inches by 24 inches (90cm by 60cm).

Modern Definition of BPM Poster

Free Information and Case Studies on Workflow

BPM and Workflow eBook Series

We offer comprehensive eBooks on each respective topic assembled from all our case studies and papers published in all our titles from 2003 to 2010.

Other titles in the BPM and Workflow eBook Series...
* Introduction to BPM and Workflow (Size: 130 pages, 3MB)
* Financial Services (Size: 265 pages, 10 MB zipped file.)
* Healthcare (size 115 pages, 4MB zipped file)
* Utilities and Telecommunications (152 pages, 5MB zipped file)

(Note: The free case studies offered on this site are NOT included in this book. There is no duplication, you get fresh information in the eBooks.)

To be notified when the eBooks are available, simply complete the short form on the top right (you'll also have access to more than 45 free papers and chapters from recent publications on BPM and Workflow).


This workflow portal is sponsored jointly by the 
Workflow Management Coalition (WfMC) and the 
Future Strategies Inc.



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