of a business process, in whole or part, during which documents,
information or tasks are passed from one participant* to another for
action, according to a set of procedural rules. *participant = resource
(human or machine)
The Key Benefits of Workflow
Improved efficiency -
automation of many business processes results in the elimination of many
Better process control -
improved management of business processes achieved through standardizing
working methods and the availability of audit trails
Improved customer service
– consistency in the processes leads to greater predictability in levels
of response to customers
Flexibility – software
control over processes enables their redesign in line with changing
improvement - focus on business processes leads to their streamlining
Why Should a Business Use Workflow?
The Evolution of Workflow Workflow Management consists of the automation
of business procedures or "workflows" during which documents, information
or tasks are passed from one participant to another in a way that is
governed by rules or procedures.
Workflow software products,
like other software technologies, have evolved from diverse origins. While
some offerings have been developed as pure workflow software, many have
evolved from image management systems, document management systems,
relational or object database systems, and electronic mail systems as
you'll see in the white papers and case studies offered
here (free download).
Vendors who have developed
pure workflow offerings have invented terms and interfaces, while vendors
who have evolved products from other technologies have often adapted
terminology and interfaces. Each approach offers a variety of strengths
from which a user can choose. Adding a
standards-based approach allows a user to combine
these strengths in one infrastructure.
Workflow Management Coalition
has developed a framework for the
establishment of workflow standards. This framework includes five
categories of interoperability and communication standards that will allow
multiple workflow products to coexist and interoperate within a user's
"In 2014 a number of experts came together, and worked out a comprehensive definition for BPM. This new standard definition is designed to be short enough to use regularly, without gratuitous words...."
(Note: The free case studies offered on this site are NOT included
in this book. There is no duplication, you get fresh information in the
To be notified when the
eBooks are available, simply complete the short form on the top right
(you'll also have access to more than 45 free papers and chapters from recent
publications on BPM and Workflow).