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Workflow Introduction

BPM and Workflow eBook Series

Cover: Introduction to BPM and Workflow
Introduction to BPM and Workflow
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BPM and Workflow eBook Series

We now offer comprehensive eBooks on each respective topic (see below) assembled from all our case studies and papers published in all our titles from 2003 to 2010.


Introduction to BPM and Workflow
Table of Contents is here

Cover: Introduction to BPM and Workflow This new 130-page eBook presents the collection of best and most important chapters on this topic recently published in the annual BPM and Workflow Handbook series and other publications. BPM's promises are real, but the path to success is littered with pitfalls and shortcuts to failure. If you are just embarking on using its methods and tools, these authors have a wealth of experience to learn from and build on. Whether you are a business manager or an Information Technology practitioner, this special collection of papers will provide valuable information about what BPM can do for you—and how to apply it.
Published in association with WfMC.org

$25.00 Pay only $9.97 and Download  Here
(Note: The free case studies below are NOT included in this book)
Size Pages 130, Chapters 13,  3 MB zipped PDF,

To be notified when a new eBook is available, simply complete the short form on the right (you'll also have access to more free papers and chapters from recent books).

Other titles in the BPM and Workflow eBook Series...
* Introduction to BPM and Workflow (Size: 130 pages, 3MB)
* Academic
* Financial Services (Size: 265 pages, 10 MB zipped file.)
* Government
* Healthcare (size 115 pages, 4MB zipped file)
* Industry
* Transport
* Utilities and Telecommunications (152 pages, 5MB)


   Download the papers (PDF) below for free
No registration required.


Workflow - A Model for Integration

  by David Hollingsworth, Principal Architect, Skill Centre, ICL Enterprises, Windsor, UK
This article reviews the nature of a workflow system from a systems integration perspective, focusing on points of interaction between the workflow control software and other system components, such as process design tools, legacy applications and messaging infrastructure. The characteristics of the underlying business model and its representation to the workflow system are also discussed, including requirements for business processes to span organisational boundaries. The complexity of systems integration is identified as a major constraint on effective exploitation and indicative of the need for standards to support more effective product usage and interoperability. The article draws on the Author’s experience in developing workflow related standards and concludes with an assessment of their potential impact, particularly on opportunities for their use in electronic commerce.
Size: 17 pages, 117kb



  by Linus Chow, HandySoft

With Asia Pacific growing faster than Europe and the Americas, enormous pressures are being placed on changing the way businesses operate in a much more competitive market. In a way this pressure is the catalyst for businesses to seek more efficient and effective ways of managing their business processes. While workflow and BPM is established in Japan and Oceania; BPM in Southeast Asia, India, and Greater China is now being recognized as a key differentiator for those starting to adopt it.
reproduced with permission from Business Management Magazine (Asia), June 2004

Size: 4 pages, 2MB

Article The Workflow Reference Model: 10 Years On
  by David Hollingsworth, Fujitsu Services, United Kingdom; Chair, Technical Committee, WfMC.

Last year saw the 10th anniversary of the Workflow Reference Model. This short paper reassesses the relevance of the Model in the current context of Business Process Management. It discusses the principles behind the Model, its strengths and weakness and examines how it remains relevant to the industry today. It concludes by introducing a number of considerations required to establish a “BPM Reference Model” and discusses how the various overlapping standards in this space may be categorised. (extracted with permission from the Workflow Handbook 2004)

Size: 18 pages, 570kb

Article Corporate Streamlining Technology, a Bolt from the Blue
  by Ron Lutka, C.M.A., A.C.I.S., P. Admin., Corporate Streamlining Company Inc.

The Problem - 1

How are corporations, divisions, plants or large departments to be controlled?  Why does any organization of modest to large size eventually break down from within?  What can be done to halt this inevitable deterioration and increase the organization’s potential for long term survival and prosperity?  How can an organization, or a part thereof, that has broken down from within be repaired?  These are very important questions, but to date few answers have been provided …until now.

For the first time, there exists clear, workable, consistent, standard technology that can be applied across all organizations both within business and other organizations, and across all industries.

The Problem – 2

How can a workflow management project, business process re-engineering project, or computer software conversion project ever be undertaken successfully without the organization first being cleaned-up, aligned and readied?   This too is a very important question, but to date few answers have been provided …until now.

Size: 12 pages, 39kb

Article Introduction to Workflow
  by Charles Plesums , CSC Financial Services

Introduction to Workflow. Evolving from the Executive Briefing presentation, this paper is vendor independent and includes:

  •  What is (automated) workflow?

  •  What does Work Management accomplish?

  •  Benefits

  •  Technology and Standards

  •  Success stories

  •  How to get started.

Size: 20 pages, 76kb

Article: Interesting Times For Workflow Technology
by Mordechai Beizer, Chair, AIIM Accreditation Workflow Subcommittee
These are most interesting times to be involved with workflow technology, whether as user, vendor, integrator or consultant. The concept behind workflow technology is simple. It is an effort to leverage automation to improve the way an organization works by making it "better, faster, cheaper." It is the execution that is challenging, which is why these are most interesting times, and why the winners of the 1997 Giga Excellence Awards are so deserving of recognition.
Size: Pages: 6. Size 47KB

Article Process Knowledge
by Connie Moore, Vice-President, Giga Information Group
Connie Moore, leading industry analyst and Vice President with Giga Information Group, and Excellence Awards judge, takes a thoughtful look at knowledge management, and workflow’s role in building process knowledge within organizations. As the knowledge era unfolds, companies will increasingly focus on empowering knowledge workers rather than automating clerical processes that are based on outdated division of labor concepts. Instead, workflow will become a repository for process knowledge, allowing companies to quickly adapt and redesign processes as the business environment changes.
Size: Pages: 8. Size: 104KB

Article  Beyond Groupware & Workflow
  by the late Dr. Marvin Manheim, J.L. Kellog Graduate School of Management, Northwestern University
In Beyond Groupware and Workflow, Dr. Marvin Manheim presents his premise of Cognitive Informatics: the role of IT is to enhance people’s ways of working. Building on this premise, an information architecture of an enterprise can be developed. His chapter outlines key elements of this architecture and shows how these directions of software development can be integrated into a unified architecture that meets the needs of the organization and the needs of individuals and workgroups.
Size Pages: 30. Size: 136KB

Article Business Event Methodology
  by Brian Dickinson, President, Logical Conclusions Inc., & author, Creating Customer Focused Organizations
Business Event Methodology is a hands-on tutorial examining the central concept of Organizational Events and how to partition Business Events. Brian Dickinson, author of Risk Free Business Reengineering contributes an excerpt from his new book Creating Customer Focused Organizations (1998 LCI Press).
Size Pages: 24. Size: 226KB

Article Streamline Your Business Processes With Workflow and Extranet Solutions
  by Connie Moore, leading industry analyst and Vice President with Giga Information Group, and Excellence Awards judge, jointly with Gig Graham, Chief Research Officer, Giga Information Group.

Giga's analysts watch a new trend in the way an enterprise delegates and manages business processes in its extranet, and a new role for workflow technology within organizations.  One of the revolutionary concepts made possible by the Internet is “electronic value chains” of carefully sequenced insourced and outsourced business processes for delivering and servicing products. In economic terms, the Internet enables the disaggregation of internal processes and reaggregation of specialists into a modern workflow, often at new price points or with higher-quality products.

Size Pages: 4. Size: 22KB

Article Technologies for the Virtual Enterprise
  Martin Ader, Principal of Workflow & Groupware Strategies, France, and author of the highly acclaimed Comparative Analysis of Workflow Products

Martin Ader looks at how the development of the Internet, coupled with the development of technologies for Knowledge Management and Work Management, will have deep influence on the way economic actors play their role in the worldwide market place. This will lead to the development of a new form of economic undertaking, the “Virtual Enterprises” where sets of economic actors are associating their strengths to provide a specific service traditionally provided by a single enterprise. Such a possibility will have, in the long term, deep influence on the economy and enterprise development strategies. This chapter shows how this can modify the way work can be organized and conducted, and demonstrates how those effects enable competition between virtual enterprises and traditional ones, and gives an overview of the conditions to make it happen.

Size Pages: 17. Size: 44KB

Article Modern Business Strategies and Process Support
  Derek Miers, Principal, Enix Consulting Ltd., England

Derek Miers offers excellent advice to business leaders who must make critical decisions regarding the development of the next generation of Web-based enterprise application systems, e-commerce products and Web-based services targeted at the business sector. The key point he makes is that building and maintaining an effective support infrastructure for business processes have become a technologically demanding task with relatively high costs attached. More importantly, the capability of the firm to rapidly bring products to market is significantly inhibited. On the other hand, embedding robust process oriented components within Web-based applications will speed the time-to-market and lower the cost of ownership. Unless developing process support engines for the Web is a core capability of your company, embedding a product architected for that environment will deliver a much higher return on investment than in-house development, while also ensuring that products and services are brought to market more quickly and effectively.

Size Pages: 14. Size: 162KB


The Difference Between Workflow and BPR


Keith Swenson, Chief Architect, Groupware, Fujitsu USA

Few things have recently been hyped more than Business Process Reengineering (BPR). "Reengineering the Corporation" by Hammer and Champy has by far outsold any other book on management practice. BPR is both much talked about, and much misunderstood, but nevertheless a significant trend today.
Workflow is quite possibly the fastest growing software market today, having tripled in size for two years in a row. In such an expanding market there is bound to be a lot of differences between the products, as well as more misunderstandings.
Both BPR and workflow deal with processes, so it is natural to assume that workflow might be the perfect tool for implementing BPR, especially if you believe much of the workflow marketing literature. While workflow has a lot to offer, it also has a lot of technical limitations. It will work well for some organizations, in some cases, but it might fail to offer any benefit in others.
This session will cover the ways that workflow can be used to support a BPR effort, what kinds of organizations will best fit this effort, and what kinds of tasks should not be implemented on workflow at this time.
There is, after all, a lot of difference between workflow and BPR.

Size Pages: 9 Size: 283KB


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