BPM and Workflow eBook Series
Introduction to BPM and Workflow
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Excellence in Practice Series
Comprehensive best-practice case studies drawn from award-winning submissions.
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||The pain that carriers feel can
be summed up in two words: "Delivery Receipt." The delivery
receipt starts a paper trail that has become almost uncontrollable in the
transportation/shipping industry. Shippers today are demanding, and
getting, a copy of the signed receipt when they get the invoice from the
carrier. Or they won't pay the invoice. No proof-no payment. Unfortunately
pulling, copying and refiling the receipt is labor intensive and costly.
Carriers cannot hire more clerks; the overhead drives up costs. And that
is where imaging has stepped in to give relief to Arrow Trucking of Tulsa,
||Pages: 8 Size: 191KB
Rent A Car
||Budget Rent A Car is a $2 billion
organization with 25,000 employees operating in 117 countries and
territories. It is the world's largest car and truck rental company.
Budget has 3,200 corporate and licensee-owned locations, including 825
airport sites. The finance department of Budget is chartered with
delivering quality services in line with Budget's values, at minimum cost,
to satisfy its customers. After reengineering, savings and productivity
improvements amounted to more than $1.1 million over the next three years.
||Pages: 4 Size: 16KB
||At Martinair, the second largest airline in
the Netherlands, with over 2000 employees, the Revenue and Cost Accounting
department processes coupons for accounting purposes and for billing tour
operators and other airlines. The average number of coupons processed per
year runs to about one million. The Martinair Input System (MAIS) is used
within this department to replace the cumbersome and expensive process of
manual data entry and the laborious archive process. With the MAIS system
Martinair has realized significant process improvement and cost
reductions, resulting in a return on investment (ROI) in less then 18
||Pages: 8 Size: 64KB
Motor Accident Management, England
||VELO Motor Accident Management Ltd.
(Marlow, England) VELO is the largest fleet accident management company in
Europe, handling more than 120,000 fleet vehicles for over 400 top UK
companies. VELO’s Their ClaimFlow system automated 29 business process
and resulted in a 25 percent increase in productivity
||Pages: 24. Size: 128KB
BPMN Modeling and Reference Guide