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Workflow Introduction

BPM and Workflow eBook Series

Cover: Introduction to BPM and Workflow
Introduction to BPM and Workflow
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Excellence in Practice Series
Comprehensive best-practice case studies drawn from award-winning submissions.
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WfMC

 

We now offer comprehensive eBooks on each respective topic (see below) assembled from all our case studies and papers published in all our titles from 2003 to 2010.

Titles in the BPM and Workflow eBook Series...
* Introduction to BPM and Workflow (Size: 130 pages, 3MB)
* Academic
* Financial Services (Size: 265 pages, 10 MB zipped file.)
* Government
* Healthcare (size 115 pages, 4MB zipped file)
* Industry
* Transport
* Utilities and Telecommunications (152 pages, 5MB)

 

This new 130-page eBook presents the collection of best and most important chapters on this topic recently published in the annual BPM and Workflow Handbook series and other publications. BPM's promises are real, but the path to success is littered with pitfalls and shortcuts to failure. If you are just embarking on using its methods and tools, these authors have a wealth of experience to learn from and build on. Whether you are a business manager or an Information Technology practitioner, this special collection of papers will provide valuable information about what BPM can do for you—and how to apply it.

Published in association with WfMC.org

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(Note: The free case studies below are NOT included in this book)

To be notified when the eBooks are available, simply complete the short form on the top right (you'll also have access to more free papers and chapters from recent publications on BPM and Workflow).

Article Consolidated Edison of New York, NY
: North America Excellence Award: Workflow, Silver (1997). Nominated by Eastman Software
The Consolidated Edison Automated Workflow System (AWF)is used by approximately 600 Customer Service Representatives (CSRs). When they first installed the system these employees worked on three types of paper: · Customer correspondence (one million letters per year) · Faxes from government organizations (100,000 faxes per year)· Mainframe documents which were sent to printers (several million "citations" per year). These mainframe documents are citations produced each evening in the batch process, which highlight potential problems with accounts These documents, in their electronic form, are now processed through the AWF system throughout the day.
Size: Pages: 8 Size: 32KB

Article Tennessee Valley Authority, AL
Silver Award, Workflow, North America (1998) Nominating vendor is Identitech, Melbourne, FL., with TSW International of Atlanta, GA., as integrator.
Tennessee Valley Authority (Decatur, AL) reengineered its Procedures Control and Maintenance Work Processes handling paper-intensive 14,000 work orders and 5,000 procedure changes annually by implementing workflow and electronic routing at its Browns Ferry facility. What is noteworthy about this csse study is that it was a massive BPR project that succeeded.
Size: Pages: 10. Size 49KB

Article Westinghouse Electric Company, PA
: Silver Award: Imaging, North America (1998) Nominating vendor is FileNet Corporation, Costa Mesa, CA.
Westinghouse Electric Company’s Energy Systems Business Unit (Monroeville, PA) has implemented an Information Delivery System to search for scanned nuclear power plant design documents and to archive completed work in accordance with Nuclear Regulatory Commission requirements. This case study is noteworthy for the way they implemented workflow and imaging on enterprise-wide basis, and also integrated with external suppliers and customers.
Size: Pages: 9. Size: 48KB

Article Yarra Valley Water, Australia
: Asia Excellence Award: Workflow and Imaging, Gold (1997). Nominated by Eastman Software
Corporatizing the supply of water in Australia's second largest city and breaking away from an expensive mainframe environment provided the impetus for water supplier Yarra Valley Water to develop and implement image and data retrieval systems in a cost-effective client/server environment. When the Victorian Government restructured Melbourne's water industry (Melbourne Water) on 1 January 1995, it was evident the three retail water companies formed by the split-Yarra Valley Water, City West Water and South East Water-would have to sever ties with the archaic and expensive mainframe-based system owned by the parent company.
Size: Pages: 24 Size: 88KB
 

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